"Promoting & investing in long term partnership with our customers is the core business value at Matsuura" - John Jones, MD of Matsuura Machinery PLC

Lifetime Support

Over the past 5 years, Matsuura have increased our overall market share in the UK by 28%. Incidentally, the machine tool supply market as a whole has shrunk by a similar amount. 32% of this increased business is from new customers to Matsuura supplied CNC production solutions.

 

It begs the question: How & why have Matsuura bucked the UK Market trend?

 

The right machine tool products at the right price at the right time have a lot to do with it, but it is by no means the whole story.

“Promoting & investing in long term partnership with our customers is the core business value at Matsuura” states John Jones, Matsuura’s Managing Director summing up the business ethos & philosophy at Matsuura.

 

“Repeat business & new business, from leading Blue Chip OEM's or small to medium sized subcontractors, does not just happen for any company in any business supplying any industry – for us, it has been a reward for conscientiously adhering to our customers needs & their market demands – pre-empting their future business requirement for quality manufacturing solutions & long term technical support partnerships with their machine tool supplier”.

“Investing heavily in our UK facility, personnel training, services & products has given many of our customers, new & established alike, total confidence that we are here in the UK for the long term – these are the primary reasons we continue to grow & prosper under what has been for everyone in UK manufacturing, adverse market conditions.

Lifetime Support from Matsuura means exactly that - lifetime support for our customers, their machine tools, their production processes & the markets they serve - & we aim to ensure that many more UK companies experience the Matsuura Difference across our entire Product Portfolio - because that difference in terms of products & the vital UK support infrastructure is substantial".